+971 - (0)56 503 1294

Terms & Conditions

  • Home
  • Terms & Conditions

www.itickets.ae Website Terms, Conditions and Notices

Please read the following booking conditions carefully as they govern all bookings made through www.itickets.ae website. The terms set out below apply when you book through www.itickets.ae. They apply whether you book one component or more than one component.

Use of the Website:

As a condition of your use of this website, you warrant that:

Conditions of Contract:

www.itickets.ae is a registered domain that is owned and operated by Arabia Horizons Tours LLC.

A) www.itickets.ae, P.O. Box 115815, Dubai, United Arab Emirates, its affiliates, associated corporations and agents ("www.itickets.ae") act in the capacity of agents for owners, operators, theme parks, public carriers and such other persons who shall provide tours, transportation and other services under this contract.

B) As agents, and to the extent that www.itickets.ae may itself provide any services hereunder, www.itickets.ae shall not be liable to the recipient of such services (the "Client") or any other person either in tort or contract for any loss, damage, delay or expense including, without limitation to the extent permissible by law, any death, injury or illness to any person or any loss or damage to property which may be caused to a Client, howsoever caused for arising where the same occurs during or as a consequence of the performance or non-performance by any person of any tour, transportation or other services provided hereunder. In Addition, www.itickets.ae can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes.

C) Any activity/tour sales voucher and all other tickets and coupons issued in respect of the services provided under this contract are furnished and issued subject in all respects to these conditions and to any and all terms and conditions of the owners, operators, theme parks, public carriers and such other persons who provide services to the Client under this contract. Copies of such terms and conditions are available on request.

D) www.itickets.ae and its suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members enjoyment and advantage. www.itickets.ae and its suppliers reserve the right to cancel or reschedule any tour departure in accordance with operation requirements.

E) www.itickets.ae reserves the right to cancel or withdraw any tour prior to departure and to decline to accept or return any persons as a member of a tour at any time. In particular, due to the nature of many of the tours, safaris and other activities, delays and cancellations may result from factors beyond www.itickets.ae control, such as the weather, sickness, strikes, disputes, and other events of force majeure. In such cases, a refund or partial refund may be given at the discretion of www.itickets.ae and/or the operator of the tour, safari or other activity concerned, but is not guaranteed.

F) The Client understands and accepts the potential risks and hazards that can be involved in certain of the tours, safaris and activities, and takes responsibility for ensuring that he or she is mentally and physically capable of participating in the particular tour, safari or activity chosen. The Client must comply with the instructions of any tour, safari or other activity leader. If in the opinion of that leader, the Client's behavior or physical condition is detrimental to the safety, welfare and well-being of the group as a whole, or if the leader considers that the Client's general well-being will be put at risk by continuing with the tour, safari or other activity, the Client may be asked to leave the tour, safari or other activity without the right to any refund.

G) All personal effects are at the sole risk of the Client at all times during the tour, safari or other activity.

H) The purchase of a tour, safari or other activity/service shall be deemed to constitute consent to and acceptance by or on behalf of the Client of these Conditions.

I) Price, Payment and voucher issue

1. Prices:

2. Payment:

All bookings/tours/services must be pre-paid except otherwise stated. We accept Visa, MasterCard & AmEx. Payment will be listed as "itickets.ae" on the credit card statement. You will be charged in UAE Dirham (AED) at the conversion's rate applicable on the date of your booking.

3. Voucher issue:

After payment, www.itickets.ae will send a confirmation / voucher by e-mail or by fax: this voucher has to be printed, as a proof of purchase, and will be presented to the service provider. All information regarding the travelers should be correctly given at the time of booking. All requests for modifications/amendments must be sent by email to reservations[@]itickets.ae.

www.itickets.ae cannot be held responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify www.itickets.ae at least 48 hours before the date of service.

J) Cancellation, refund and procedure to cancel a booking

Cancellation fee / refund:
Except otherwise stated, Tour or package or any product cancelled without due notice are subject to a cancellation fee.

Procedure to cancel a booking:
Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us.

www.itickets.ae will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.

www.itickets.ae is committed to provide an efficient refund procedure. Refunds will be made in the form of a credit refund. I.e. we will credit the amount charged, minus cancellation fees (if applicable), back to your credit card. Once the refund instructions have been issued to our Merchant Bank, it can take anywhere from 15-30 working days for the proceeds to show in your account.

Requests for refunds will have to be submitted in case of dispute with In 14 days of the activity / tour date. Refund requests received later than 14 (FOURTEEN) days cannot be honored.

Refunds will be done only through the Original Mode of Payment.

K) Liability Disclaimer & other terms

The information, software, products and services published on this website are provided "AS IS", "AS AVAILABLE" and may include inaccuracies or typographical errors. In particular, www.itickets.ae and its affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the attraction, activity, excursion, theme park, Special Offers and other products displayed on this Website (including, without limitation, photographs, general product descriptions, etc.), much of which information is provided by the respective Suppliers. Changes are periodically added to the information herein. www.itickets.ae and / or their respective suppliers may make improvements and/or changes on the website at any time.

www.itickets.ae, its affiliates, and/or their respective Suppliers make no representations about the suitability of the Information, Software, Products and Services contained on this website for any purpose, and the inclusion or offering for sale of any products or services are provided "AS IS " without warranty of any kind. www.itickets.ae, its affiliates, and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and Services, including all implied warranties and conditions of Merchantability, fitness for a particular purpose, title and non-infringement.

The Suppliers providing travel or other services for www.itickets.ae, are independent Contractors and not agents or employees of www.itickets.ae or its affiliates. www.itickets.ae and its affiliates are not liable for the acts, error, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. www.itickets.ae and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, rerouting or acts of any government or authority.

In no event shall www.itickets.ae, its affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website, or with the delay or inability to use this website, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if www.itickets.ae, its affiliates, and/or their respective suppliers have been advised of the possibility of damages, losses or expenses.

We do not give any warranty that the website is free from viruses or anything else which may have a harmful effect on any technology.


Modification of Terms:

www.itickets.ae reserves the right to change these Terms & Conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Continued use of www.itickets.ae following any such changes shall constitute your acceptance of such changes.

Governing Law:

These Terms and Conditions are governed by the laws of Dubai, United Arab Emirates. If any part of these Terms & Conditions is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the rest of the Terms and Conditions will continue in effect.

Any booking made with www.itickets.ae will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of www.itickets.ae